Legal · Terms

Terms of Service

Vkit — operated by 18083690 Canada Inc. (operating as “Vkit”).

Effective date: July 17, 2026 · Last updated: July 17, 2026

1. The agreement

These Terms are a contract between you and 18083690 Canada Inc., a corporation incorporated under the Canada Business Corporations Act (corporation number 1808369-0), operating under the business name “Vkit,” with its registered office at 1-897 Martindale Road, Sudbury, Ontario P3E 4H9, Canada.

In these Terms, “Vkit,” “we,” “us,” and “our” mean 18083690 Canada Inc. “You” and “your” mean the person or organization using the service.

By creating an account or using Vkit, you agree to these Terms. If you do not agree, do not use Vkit.

If you are agreeing on behalf of a company or other organization, you represent that you have authority to bind it, and “you” means that organization.

2. What Vkit is

Vkit is a software service that lets you build and run automated direct message replies on your Instagram account. You connect your Instagram account, configure automations, and Vkit sends replies on your behalf when your audience interacts with you.

Vkit is a tool. You are responsible for what it does on your account.

3. Eligibility

To use Vkit you must:

• Be at least 18 years old
• Have the legal capacity to enter a contract
• Have an Instagram Business or Creator account that you own or are authorized to manage
• Not be barred from using Vkit or Instagram under any applicable law
• Not have been previously removed from Vkit for a breach of these Terms

4. Your account

You are responsible for:

• Providing accurate information when you sign up
• Keeping your password confidential
• All activity that occurs under your account
• Notifying us immediately at team@vkit.app if you suspect unauthorized access

You may not share your account credentials, sell your account, or let another person use your account.

5. Instagram, and the limits it places on both of us

This section matters more than any other. Read it.

Vkit operates through Meta’s Instagram Platform. Your use of Vkit is therefore also governed by Instagram’s Terms of Use, Meta’s Platform Terms, and Meta’s developer policies. Where those rules conflict with anything you want to do in Vkit, those rules win.

Specifically, and without limitation:

5.1 — Your audience must contact you first. Instagram’s rules permit automated replies only in response to a person who has messaged you, replied to your Story, or commented on your content. Vkit does not send cold outbound messages and cannot be used to do so.

5.2 — There is a time window. Instagram limits how long after an interaction you may respond. Vkit enforces this. Messages that fall outside the window will not send, and this is not a defect in the service.

5.3 — Content restrictions apply. Instagram prohibits certain content in automated messages, including but not limited to promotional content sent outside permitted windows, and content related to prohibited categories. You are responsible for what your automations say.

5.4 — Instagram's rate limits apply. Instagram — not Vkit — limits how many messages an account may send. Vkit queues and paces sending to stay inside Instagram's limits and protect your account, so a very busy post may see delayed delivery. This is a platform safeguard, not a billing limit, and it never costs you anything extra.

5.5 — Meta can change the rules or cut off access at any time, without notice to us. If Meta changes its API, revokes a permission, suspends our app, or suspends your Instagram account, Vkit may stop working in whole or in part. We are not liable to you for this. We will make reasonable efforts to notify you and to restore service, but we do not control Meta and cannot promise anything about Meta’s conduct.

5.6 — Your Instagram account is at risk if you misuse Vkit. Meta enforces its rules against Instagram accounts, not against Vkit. If your automations violate Meta’s policies, Meta may restrict, suspend, or terminate your Instagram account. That is a consequence you bear.

Vkit is not affiliated with, endorsed by, or sponsored by Meta Platforms, Inc. or Instagram.

6. What you may not do

You may not use Vkit to:

• Send unsolicited messages, spam, or bulk unsolicited commercial communication
• Violate Instagram’s Terms of Use, Meta’s Platform Terms, or Meta’s developer policies
• Send messages that are unlawful, harassing, defamatory, hateful, threatening, or that promote violence or discrimination
• Send sexually explicit content or content that sexualizes minors
• Impersonate any person or organization, or misrepresent your affiliation
• Promote illegal goods or services, or regulated goods and services you are not licensed to promote
• Send content that infringes someone else’s intellectual property
• Collect personal information from your audience for a purpose you have not disclosed to them
• Circumvent, disable, or attempt to defeat rate limits, safety queues, or any security or compliance feature of Vkit
• Reverse engineer, decompile, or attempt to derive Vkit’s source code
• Access Vkit by automated means except through interfaces we provide
• Resell or white-label Vkit without our written agreement
• Use Vkit to build a competing product

We may suspend or terminate your account for any of the above, immediately and without refund.

7. Your content, and your responsibility for it

You own your content. The automations, templates, message copy, and materials you create in Vkit remain yours.

You grant us a licence to run the service. You give us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, and transmit your content solely to operate Vkit and deliver the service to you. This licence ends when you delete the content or close your account, except for backups retained for a limited period and anything we must keep by law.

You are responsible for your content. You represent that you have the rights to everything you put into Vkit, and that it does not infringe anyone’s rights or break any law.

You are the party responsible for your audience’s data. When your audience interacts with your automations, personal information about them flows through Vkit. As between you and us, you decide what is collected and why — we process it on your instructions. You are responsible for:

• Having a lawful basis to collect and use it
• Telling your audience what you do with it, as privacy law requires
• Responding to their requests to access, correct, or delete it
• Complying with the privacy laws that apply to you and to them

We will help you meet those obligations where we reasonably can. We do not assume them for you.

See our Privacy Policy at vkit.app for how we handle personal information.

8. Our intellectual property

Vkit — the software, the interface, the templates we provide, the documentation, the name, and the logo — belongs to us. These Terms give you a limited, non-exclusive, non-transferable, revocable right to use Vkit as we make it available. Nothing more transfers to you.

You may not use our name, logo, or branding without our written permission.

Feedback. If you send us suggestions, we may use them freely, with no obligation to you and no compensation.

9. Plans, billing, and payment

9.1 — Plans. Vkit offers a free tier and a paid Pro subscription. Current pricing and what each tier includes is at vkit.app. Pro is a flat subscription with unlimited AutoDM — it is not priced by message volume, and there is no platform fee or commission on anything you do.

9.2 — Payment. Paid plans are billed in advance, monthly or annually as you select. All amounts are in Canadian dollars unless stated otherwise. Payments are processed by Stripe, and Stripe’s terms apply to the payment transaction.

9.3 — Taxes. Prices exclude applicable taxes. You are responsible for GST/HST, QST, PST, and any other taxes that apply to your purchase, except taxes on our income.

9.4 — Automatic renewal. Subscriptions renew automatically at the end of each billing period at the then-current rate, unless you cancel first. You authorize us to charge your payment method on each renewal.

9.5 — Cancellation. You may cancel at any time from your account settings. Cancellation takes effect at the end of your current billing period. You keep access until then.

9.6 — Refunds. Subscription fees are non-refundable except where required by law. We do not refund partial billing periods.

9.7 — No usage charges. Vkit does not meter, price, or bill AutoDM by message volume, and there are no overage charges. Sending is paced against Instagram's own rate limits to protect your account — that is a platform safeguard, not a billing limit.

9.8 — Price changes. We may change pricing. For existing subscribers, we will give at least 30 days’ notice by email before a change applies to you. Continuing after that means you accept the new price. If you don’t, cancel before it takes effect.

9.9 — Failed payment. If a payment fails, we may retry, and we may suspend your account until payment succeeds. We will notify you before suspending.

10. Free tier and beta features

The free tier is provided as-is with no service commitments. We may change or discontinue it at any time.

Features labelled beta, preview, or early access are experimental. They may be unstable, may change, and may be removed. They are provided with no warranty of any kind and no service commitment. Do not rely on them for anything important.

11. Availability

We aim to keep Vkit running, but we do not guarantee uninterrupted or error-free service. Vkit may be unavailable due to maintenance, updates, third-party failures, or events outside our control — including anything Meta does.

We may modify, suspend, or discontinue any part of Vkit. If we discontinue a paid feature you are actively paying for, we will give you reasonable notice and a pro-rated refund of prepaid fees for that feature.

12. Suspension and termination

By you. Cancel any time in your account settings. Close your account by emailing team@vkit.app.

By us. We may suspend or terminate your account:

• Immediately, if you breach these Terms
• Immediately, if we are required to by law or by Meta
• Immediately, if your use threatens the security or integrity of the service or other users
• On 30 days’ notice, for any other reason

On termination:

• Your right to use Vkit ends
• Your automations stop
• We delete your data per the retention periods in our Privacy Policy
• Prepaid fees are non-refundable, unless we terminated you without cause under the 30-day notice provision, in which case we refund the unused portion
• Sections 7, 8, 13, 14, 15, 16, and 17 survive

13. Warranty disclaimer

Vkit is provided “as is” and “as available.”

To the fullest extent the law allows, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that:

• Vkit will meet your requirements
• Vkit will be uninterrupted, timely, secure, or error-free
• Messages will be delivered — delivery depends on Instagram, not us
• Results you obtain from Vkit will be accurate or reliable
• Your Instagram account will not be restricted or suspended by Meta

Some jurisdictions do not allow the exclusion of implied warranties. In those places, the exclusions above apply only to the extent permitted, and you may have rights that these Terms cannot take away.

14. Limitation of liability

To the fullest extent the law allows:

14.1 We are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages — including lost profits, lost revenue, lost data, lost business opportunity, loss of goodwill, or the cost of substitute services — arising from or relating to these Terms or your use of Vkit, whether in contract, tort, negligence, or any other theory, and whether or not we were advised of the possibility.

14.2 Our total aggregate liability to you for all claims arising in any 12-month period is limited to the greater of (a) the amount you paid us in the 12 months before the event giving rise to the claim, or (b) CAD $100.

14.3 Specifically, we are not liable for:

• Any action Meta or Instagram takes, including restricting, suspending, or terminating your Instagram account
• Any change to, or discontinuation of, Instagram’s API or permissions
• Messages that fail to deliver, deliver late, or deliver to the wrong recipient
• Content your automations send
• Any claim brought against you by a member of your audience
• Loss or corruption of data

14.4 These limits apply even if a remedy fails of its essential purpose.

14.5 Nothing in these Terms limits liability that cannot be limited by law — including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or, for consumers in Quebec, liability that the Consumer Protection Act does not permit to be excluded.

15. Indemnity

You will defend, indemnify, and hold harmless 18083690 Canada Inc., its directors, officers, and employees from any claim, demand, loss, liability, damage, cost, or expense (including reasonable legal fees) arising from:

• Your use of Vkit
• Your content and your automations
• Your breach of these Terms
• Your breach of Instagram’s or Meta’s terms and policies
• Your violation of any law, including privacy law
• Any claim by a member of your audience relating to your automations or your handling of their information
• Your infringement of any third party’s rights

We will notify you of any such claim and may participate in the defence with our own counsel at our expense. You may not settle any claim in a way that imposes an obligation on us without our written consent.

16. Governing law and disputes

16.1 Governing law. These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there, without regard to conflict-of-laws rules.

16.2 Jurisdiction. You submit to the exclusive jurisdiction of the courts of the Province of Ontario.

16.3 Quebec consumers. If you are a consumer resident in Quebec, nothing in this section deprives you of your right to bring proceedings in Quebec or of the protections of the Consumer Protection Act, and the mandatory provisions of Quebec law apply notwithstanding 16.1 and 16.2.

16.4 Informal resolution first. Before filing anything, contact us at team@vkit.app and give us 30 days to resolve it. Most disputes can be settled this way.

17. General

17.1 Entire agreement. These Terms and the Privacy Policy are the whole agreement between us about Vkit and replace anything said before.

17.2 Changes. We may update these Terms. For material changes, we will give at least 30 days’ notice by email and in the product before they take effect. Continuing to use Vkit after that means you accept them. If you don’t accept, cancel before the effective date.

17.3 Assignment. You may not assign these Terms without our written consent. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets.

17.4 Severability. If any provision is unenforceable, it is modified to the minimum extent necessary to make it enforceable, or severed if it cannot be. The rest stays in force.

17.5 No waiver. If we don’t enforce a provision, that isn’t a waiver of it.

17.6 Force majeure. Neither party is liable for failure to perform due to causes beyond reasonable control — including acts of God, war, terrorism, civil unrest, labour disputes, government action, internet or telecommunications failure, or the acts of third-party platforms including Meta.

17.7 No agency. Nothing here creates a partnership, joint venture, employment, or agency relationship.

17.8 Notices. We will send notices to the email on your account. You send notices to team@vkit.app. Notices are effective when sent.

17.9 Language. The parties have requested that these Terms and all related documents be drawn up in English. / Les parties ont demandé que cette convention et tous les documents qui s’y rattachent soient rédigés en anglais.

A French version of these Terms is available at vkit.app. If you are resident in Quebec, you have the right to be served in French and to receive these Terms in French. Where the English and French versions differ, the French version prevails for Quebec residents.

18. Contact

team@vkit.app

See also our Privacy Policy and Contact.