Agency
Round-the-clock support- First response
- 12–24h12–24 hour response time per support ticket.
- Resolution
- 48–96h48–96 hours for most resolutions.
Best-in-class support: priority handling and the Agency support package are included.
Help & support
How can we help?
VKit is Instagram AutoDM and a link-in-bio page in one workspace. Here is what we commit to when you need help, how to reach a real person, and the questions we hear most.
Support commitment
Our support commitment
This is what we commit to, in writing, and which plans each commitment applies to.
Pro
Every query and request- First response
- 24h24-hour response to all queries and requests.
- Resolution
- 96h96-hour resolution promise — most queries are resolved within 72–96 hours.
The same window applies whether you are stuck, confused, or reporting a bug.
These response and resolution commitments apply to VKit's paid plans.
The clock starts the moment your email arrives. Tell us what you did, what you expected, and what you saw — that is what lets us resolve inside the window. hello@vkit.app
Talk to a human
Email is how you open a ticket, and it is where the commitments above start counting on a paid plan. Tell us what you’re seeing and, if it helps, which device you’re on.
VKit · the creator platform
Frequently asked
How does billing work?
VKit is free to start — one link-in-bio page and one AutoDM automation, no card required. Pro is $29 USD/month — pay just $4.99 for your first month, or $290/year with two months free. There is no platform fee and no charge per message: VKit does not take a cut of anything, because VKit does not sell on your behalf. Applicable taxes are shown at checkout. You can upgrade, downgrade, or cancel yourself at any time from billing settings.
How do I export my audience, or delete my account and data?
Your list and contacts are yours. Export them any time from Settings → Audience → Export. To delete your account and the data tied to it, go to Settings → Account, or email us at hello@vkit.app. You have the right to access, export, and delete your data; note that some transaction records may be retained where a payment partner or law requires it.
More detail on how we handle your data lives in our Privacy Policy and Terms of Service. See all policies on the legal page.
Last updated July 2026